NexoraSupport
Help with Nexora on phones, tablets and Android TV.
Report a problem from the app
Open Settings → About → Report a problem. Nexora prepares a short summary of the app and device (no links, passwords or watch history) and opens your share sheet; you choose where it goes. The report itself is never sent automatically (crash reports to Firebase Crashlytics are separate and only sent if you allow them; see the privacy policy).
Contact
Nexora does not provide channels, films or subscriptions, and cannot help with the content of a playlist, server or add-on: please contact whoever provides it.
Common questions
How do I add a playlist, server or add-on?
Open Add and paste a playlist link, a provider login (server, username, password), a home media server address, or an add-on link. On a TV, use the Add page with the remote, or type on your paired phone.
Where are the add-ons?
In Add → Add-ons. Official add-ons are made by Nexora; Third-party add-ons are made by other people. Installed add-ons are managed in Sources & addons. See Add-ons.
Can I install extension apps or plug-in APKs?
No. Nexora does not use separate extension apps, and it never installs other apps. Extra catalogs, subtitles and features come as add-ons, from Add → Add-ons or by an add-on link. Jellyfin and Emby are built in: add your server from Add. See Third-party add-ons.
How do I pair my phone with my TV?
On the TV open Settings → Devices → Pair phone and scan the QR code with your phone, or in Nexora on the phone open Settings → Devices → Add TV and type the 6-digit code. Both devices need to be on the same network.
What do Free and Nexora Pro include?
Free has no limit on adding sources, browsing, search within a source, favourites or the guide, and includes a daily viewing allowance. Pro, bought through Google Play, removes the daily limit and adds playing anything in the video app you choose (live TV, torrents and your media server included), search across all sources, custom groups, automatic phone–TV sync and more than one TV. See Free and Nexora Pro.
How do I cancel or restore Nexora Pro?
Subscriptions are managed in Google Play: open Settings → Nexora Pro → Manage in Google Play, or Google Play → Payments & subscriptions. On a new device signed in to the same Google account, choose Restore purchases.
Is my data sent anywhere?
See the privacy policy and the data safety summary.
I make an add-on. How do I get it on the Community list?
See Add your add-on. How the lists reach your device: How lists update.
How do add-ons and the lists update?
The app refreshes Nexora's lists about every 6 hours and never replaces an installed add-on without showing you a preview. See How lists update.
How do I send a notice about an add-on?
See Report an add-on.